Frequently asked questions

Yes, up to the cut-off for the day it is currently booked on. Email us the order number and the new date. After we have started building an arrangement we cannot unmake it, which is why the cut-off is the line.

Re-cut two centimetres off each stem at an angle, strip any leaf that would sit below the waterline, and use cool clean water with the sachet we include. Then keep them out of direct sun, away from the fan or aircon blast, and away from the fruit bowl — ripening fruit gives off ethylene, which ages cut flowers faster than the heat does.

We substitute within the same colour, size and value, and we keep the flower type wherever we can — roses stay roses. If the change is big enough that you would see it in a photograph, we call you first. Full terms are on the substitution policy page.

No. The delivery note leaves the price off by default — the box is already ticked when you reach the card step — and you can untick it if the gift is going to your own address.

Usually, in Metro Manila, if you order before 2 PM. Same-day is decided per arrangement rather than shop-wide — each product page says whether it is same-day eligible and how long it needs to be prepared, and the checkout calendar greys out any window we can no longer make.

Send us a photograph within 24 hours of delivery, with the order number, and we will replace the arrangement on the next available window or refund it — your choice. The freshness guarantee page sets out what is covered and what is not.

Cash on delivery, e-wallet (GCash, Maya, GrabPay), card, or bank transfer. Nothing is charged on this site: no card details are entered here and you are never redirected. You choose a method at checkout and we send you the details and a reference number, or you hand the rider the amount on the day.

Our own riders cover the whole of Metro Manila. Outside it we send by courier, which is never same-day and suits preserved arrangements, gourmet boxes and balloons better than a hand-tied bouquet.

Morning 9 AM – 12 NN, afternoon 12 NN – 3 PM, evening 3 PM – 7 PM, or any time between 9 AM and 7 PM. Each named window closes an hour before it opens — 8 AM, 11 AM and 2 PM — because the van is loaded before it leaves. Any time shares the 2 PM cut-off.

Yes. The calendar runs every day of the week, Sundays and public holidays included, on the same windows and the same cut-offs.

The picker at checkout offers the next fourteen days. We hold the calendar sixty days ahead, so for a date further out choose the latest day you can and put the real one in the delivery notes — we will move it and confirm.

The rider calls the contact number on the order. If there is somebody who can receive it — a guard, a receptionist, a neighbour — we leave it with them and tell you who. If there is nobody at all we bring the flowers back to the studio, keep them cool, and agree a second attempt with you.