Contact the studio

Email inquiries@bloomspointph.com. We answer in the order things came in — unless it is a delivery going out today, which jumps the queue.

Include these three things and we can usually answer in one reply rather than four:

• Your order number, from the confirmation email.
• The delivery date on the order.
• A photograph, if it is about the flowers themselves.

• Where is my delivery — the tracking page answers this instantly with your order number and the email on the order.
• Changing a date, an address or a card message — email us before the cut-off for the day it is booked on and it is a two-minute change.
• Something arrived wrong — send a photograph within a day and choose a replacement or a refund.
• A large or corporate order — weddings, church arrangements, office standing orders. Tell us the date and the space and we will come back with options rather than a form.

Email us with the name of the funeral home or chapel and the date, and we will call you back rather than make you fill anything in. If you are not sure what to send or when it should arrive, say so — that is a normal question and we would rather answer it than have you guess.